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Jet Airways

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Jet Airways
Jet Airways Logo.svg
IATA ICAO Callsign
9W[1] JAI[1] JET AIRWAYS[2]
Founded 1 April 1992 (1992-04-01)
Commenced operations 5 May 1993 (1993-05-05)
Hubs
Secondary hubs Kempegowda International Airport (Bangalore)
Focus cities
Frequent-flyer program JetPrivilege
Fleet size 121
Destinations 66[3]
Company slogan The Joy of Flying
Parent company Tailwinds Private Limited
Traded as BSE532617
NSEJETAIRWAYS
Headquarters Mumbai, India[4]
Key people
Revenue Increase 252 billion (US$3.7 billion) (FY 2017-18)[7]
Profit Decrease -6.3 billion (US$−92 million) (FY 2017-18)[7]
Employees 16,015 (2017)[8]
Website jetairways.com

Jet Airways is a major Indian international airline based in Mumbai. In October 2017, it was the second-largest airline in India after IndiGo with a 17.8% passenger market share.[9] It operates flights to 67 destinations from its main hub at Chhatrapati Shivaji International Airport and secondary hubs at Amsterdam Airport Schiphol, Chennai International Airport, Indira Gandhi International Airport, Kempegowda International Airport and Netaji Subhas Chandra Bose International Airport.

Incorporated in April 1992 as a limited liability company, the airline began operations as an air taxi operator in 1993. It began full-fledged operations in 1995 with international flights added in 2004. The airline went public in 2005 and in 2007, it acquired Air Sahara. It became the largest carrier by passenger market share in the country by 2010, a position it held until 2012.[9]

History[edit]

1992–2005: Inception[edit]

Jet Airways was incorporated as a limited liability company on 1 April 1992.[5] It started operations as an air taxi operator on 5 May 1993 with a fleet of four leased Boeing 737-300 aircraft.[5] The airline was granted a scheduled airline status on 14 January 1995.[5] On 12 May 1994, all the shares were transferred to Tailwinds International, whose equity capital was held by Naresh Goyal (60%), Gulf Air (20%) and Kuwait Airways (20%). In October 1997, as per the directive of Ministry of Civil Aviation forbidding foreign investment in passenger airlines, Goyal took control of the entire company.[5] The airline launched its first international flight in March 2004 from Chennai to Colombo.[10] The company was listed on the Bombay Stock Exchange and became public company on 28 December 2004, with Goyal retaining 51% ownership of the stock.[5][11]

A Boeing 777-300ER of Jet Airways at Newark Liberty International Airport

2006–2009: Growth and expansion[edit]

In January 2006,Jet Airways announced its intention to acquire Air Sahara for US$500 million in an all-cash deal; however, the deal fell through in June 2006.[12] On 12 April 2007, the deal was back on track with Jet Airways agreeing to pay 14.5 billion (US$210 million).[13] On 16 April 2007, Air Sahara was renamed as JetLite and was marketed between a low-cost carrier and a full service airline.[14] JetLite became a wholly owned subsidiary of Jet Airways.[15] In August 2008, Jet Airways announced its plans to integrate JetLite into Jet Airways.[16] In October 2008, Jet Airways laid off 1,900 of its employees, who were later re-instated due to intervention from the Ministry of Civil Aviation.[17][18] In October 2008, Jet Airways entered into an alliance with rival Kingfisher Airlines for code-sharing on domestic and international flights, collaboration on frequent-flyer program and sharing crew and ground handling equipment.[19] On 8 May 2009, Jet Airways launched another low-cost brand, Jet Konnect.[14][20] It operated a fleet of Boeing 737 Next Generation and ATR 72 aircraft and operated on profitable short-haul routes with higher passenger load factors.[21][22]

2010–present: Consolidation[edit]

In the third quarter of 2010, Jet Airways became the largest airline in India with a passenger market share of 22.6%.[23] In July 2012, the airline officially sought government approval to join Star Alliance.[24] Jet Airways is not a member of Star Alliance as of 2017.[25] In June 2011, it became the first domestic airline in India to ban meat products and liquids in check-in baggage.[26] Jet Airways merged the JetLite brand into Jet Konnect on 25 March 2012 and started offering business-class seats after the demise of Kingfisher Airlines.[27][28][29] In 2013, Etihad Airways planned to buy a stake in the airline following the government's announcement in September 2012 that foreign airlines could take a stake of up to 49% in Indian carriers. On 24 April 2013, Jet announced that it was ready to sell a 24% stake in the airline to Etihad for US$379 million.[30][31] The deal which was expected to be signed in January 2013 was postponed and was completed on 12 November 2013.[32][33][34][35]

In 2013, the airline lowered prices and entered into fare war with low-cost carriers IndiGo and SpiceJet due to falling passenger demand.[36][37][38][39] In February 2013, the airline's market value dropped by 4.84 billion (US$70 million) owing to falling share prices.[40][41] Jet Airways made profits in the third quarter of the financial year 2013–14, after posting losses over the previous year.[42][43] Jet Airways announced on 11 August 2014 that it would phase out Jet Konnect by the end of the year as part of plans to re-position itself as a uniform full-service operator.[44] On 1 December 2014, Jet Konnect was fully merged with Jet Airways, making it the third full-service airline in India besides Air India and Vistara.[45][46] In December 2015, Jet Airways announced the closure of its scissor hub at Brussels Airport by March 2016 and the opening of new hub at Amsterdam Schiphol Airport effective 27 March 2016.[47][48] As of February 2016, it is the second largest airline in India after IndiGo with a 21.2% passenger market share.[49]

Corporate affairs and identity[edit]

Jet Airways Boeing 737-800 wearing the 1993–2007 livery
Jet Airways Boeing 737-800 wearing the current livery

Headquarters[edit]

The airline's head office is located at Siroya Center in Andheri, Mumbai.[50] The head office was previously located at S. M. Center, a rented six-storey building in Andheri and was moved following criticism regarding the working conditions.[51][52]

Livery[edit]

Jet Airways' original livery was designed by Lowe (Lintas then).[53] It was navy blue with light grey and chrome yellow.[54] The top and bottom of the aircraft were painted in light grey with the flying sun logo in the navy blue background.

In 2007, a new livery was created by Landor Associates which added yellow and gold ribbons; the design retained the dark blue and gold-accented colour scheme along with the airline's "flying sun" logo.[54] A new yellow uniform was simultaneously introduced, created by Italian designer Roberto Capucci.[54] Jet Airways introduced its new identity in conjunction with a global brand re-launch which included new aircraft and seating.[54]

Financials[edit]

The company is listed in the Bombay Stock Exchange. 51% of the stock is owned by Naresh Goyal through his company Tailwinds International and the remaining 49% by other investors.[11] The following table presents the key trends for Jet Airways and its subsidiaries (as of 31 March 2015):

2010 2011 2012 2013 2014 2015 2016 2017
Revenue (₹: INR bn) 122.3 147.2 170.6 174.0 177.1 202.8 229.0 236.7
Profit (₹: INR bn) −16.4 −17.3 −14.2 −4.8 −36.7 −18.1 11.7 4.4
Departures 131,108 146,876 175,646 169,254 173,723 176,406 202,816 202,265
Number of passengers (mn) 12.0 14.6 17.3 16.8 17.2 19.4 23.4 24.4
Load Factor (%) 77.4 78.6 79.3 78.8 78.2 82.4 82.6 81.4
Number of aircraft (at year end) 86 97 102 95 101 107 116 113
Source [55] [56] [57] [58] [59] [60] [61] [62]

Destinations[edit]

Jet Airways serves 67 destinations including 47 domestic and 20 international destinations in 15 countries across Asia, Europe and North America.[3] The airline has its primary hub at Mumbai and secondary bases at Bangalore and Delhi. In March 2004, the airline introduced its first international destination Colombo with flights connecting to Chennai.[10] London was the airline's first long-haul destination and was launched in 2005.[63] Since 2007, Jet Airways has had a scissors hub at Brussels Airport for onward transatlantic connections to North America, which was replaced by Amsterdam Schiphol Airport from 27 March 2016.[47]

In 2008, the airline was forced to discontinue international routes because these attracted losses due to global economic downturn; it terminated services to San Francisco and Shanghai.[64] The airline planned to restore the Mumbai–Shanghai route by the end of 2011 but never did so.[65] In 2012, the airline withdrew flights to New York and closed the Delhi–Milan route in 2013.[66][67] On 1 March 2016, the airline announced the integration of domestic and international operations in Mumbai airport and moved its entire operations to the newly constructed Terminal 2.[68]

Codeshare agreements[edit]

Jet Airways codeshares with the following airlines:[69]

According to Business Traveller, SkyTeam CEO Perry Cantarucci admits that Jet Airways 'is the next target' to join SkyTeam, although currently Skyteam 'is not out recruiting' new members. Perry added that "We would love to talk to Jet about becoming a Skyteam member. And they know it."[74]

Jet Airways has ceased its Frequent Flyer Partnership arrangements with Emirates and Gulf Air starting 31 March 2018.[75]

Fleet[edit]

Jet Airways Boeing 737-800
Jet Airways A330-200
Jet Airways Boeing 777-300ER

Current fleet[edit]

As of June 2018, the Jet Airways fleet consists of the following aircraft:[76][77]

Jet Airways Fleet
Aircraft In Service Orders Passengers Notes
F J Y Total
Airbus A330-200 5 18 236 254
Airbus A330-300 4 34 259 293
ATR 72-500 15 72 72
ATR 72-600 3 72 72
Boeing 737-700 5 8 126 134 To be replaced with Boeing 737 MAX[78]
Boeing 737-800 71 12 156 168 5 to be leased to Air Madagascar
Older aircraft are to be replaced with Boeing 737 MAX[78]
Boeing 737-900 2 28 138 166 To be replaced with Boeing 737 MAX[78]
Boeing 737-900ER 4 12 172 184 To be replaced with Boeing 737 MAX[78]
Boeing 737 MAX 8 2[79] 148 12 162 174[80] Deliveries from June 2018 through 2026[81][78]
Boeing 737 MAX 10 75[82] TBA
Boeing 777-300ER 10 8 30 308 346
Boeing 787-9 10 TBA Deliveries expected to start from 2019
Total 121 233

Fleet development[edit]

Jet Airways placed its first order for four Boeing 737-400 and 30 Boeing 737-800 aircraft on 11 December 1996; and the first aircraft was delivered on 12 November 1997.[77] It placed its second order for six Boeing 737-700 and two Boeing 737-900 aircraft on 14 June 1999 with deliveries starting in May 2001.[77] On 5 January 2012, it inducted five ATR 72–600 series aircraft to operate on domestic regional routes.[21] Long-haul routes are served using its fleet of Airbus A330-200, Airbus A330-300 and Boeing 777-300ER aircraft. The airline placed an order for 10 Boeing 777-300ER aircraft on 29 September 2005 which were delivered in 2007.[77] Jet Airways ordered 10 Boeing 787 Dreamliner aircraft on 29 December 2006 to operate on long-haul routes.[77][83] It placed a further order for 75 Boeing 737 MAX aircraft on 23 April 2013 as part of modernisation of its fleet of 737s.[77][81] In April 2018 and July 2018 the airline entered an agreement to acquire an additional 75 Boeing 737 MAX aircraft each, taking its order tally to 225 Boeing 737 MAX jets.[84][85]

Services[edit]

Cabin[edit]

Première Class on board the Boeing 777-300ER
Jet airways business class dinner

Jet Airways has three classes of service: First, Première (Business) and Economy.[76]

  • First class is available only in Boeing 777-300ER aircraft.[76] The first class offers private suites; it features seats convertible to a fully flat bed, personal LCD TVs and in-seat power supply.[86]
  • Première class available on long-haul international flights operated by Airbus A330-200 and Boeing 777-300ER aircraft features recliner seats, fully flat beds with personal LCD TVs and in-seat power.[87] Première class in domestic flights offers recliner seats with larger leg room in 2-2 configuration.[87]
  • Economy class on long-haul aircraft has a 32 inches (810 mm) seat pitch with a footrest and the cabin is configured in 2-4-2 on the Airbus A330-200 and 3-4-3 on the Boeing 777-300ER. Economy seats on the Airbus A330 and Boeing 777 have a personal 10.6 inches (270 mm) touchscreen LCD TV.[88] Domestic flights operated by Boeing 737 aircraft have Première and Economy classes and the ATR 72–500 have an all-economy class configuration.[76] Economy class on Boeing 737 have a 30 inches (760 mm) seat pitch with personal LCD behind each seat.[88] Being a Full Service Airline, meals are served on all classes of travel.[86][87][88]

In-flight entertainment[edit]

Interior of a Jet Airways Boeing 737

Jet Airways has a Panasonic eFX flight entertainment system on board the Boeing 737 aircraft and Panasonic eX2 entertainment system on board the Airbus A330 and Boeing 777 aircraft. The system, known as JetScreen, offers on-demand programming and operates via an individual touchscreen monitor on each seat.[89] In 2012, the airline introduced a feature called eXport on their Airbus A330s, which allows passengers to plug-in their personal Apple devices.[90] In February 2016, Jet Airways announced the introduction of an in-flight entertainment service for streaming of entertainment content directly to Wi-Fi enabled personal devices of the passengers.[91]

Frequent flyer programme[edit]

JetPrivilege is the airline's Frequent-flyer program. A member can earn JPMiles during travel which can be redeemed during future bookings.[92] JetPrivilege offers five classes namely: Blue, Blue plus, Silver, Gold and Platinum. Gold and Platinum members get access to Jet Airways' lounges and can avail additional benefits such as priority check-in, extra baggage allowance and priority baggage handling.[93]

Airport lounges[edit]

Jet Airways offers lounge service to First and Première class passengers, along with JetPrivilege Platinum and Gold members.[94] Premier lounges are available at Bangalore, Chennai, Delhi, Hyderabad, Kochi, Kolkata and Mumbai in India and all international destinations.[8]

Awards and recognition[edit]

  •  'Best Airline - India' in the TripAdvisor's first annual Travellers' Choice awards for airlines (April 2017)[95]
  • Best Cargo Airline (2016), Air Cargo awards[96]
  • Program of the Year (2008), Freddie Award[96]
  • Best Domestic Full Service Airline (2008), Galileo Express TravelWorld Award[96]
  • Best Airline Award (2007), Genius of the Web Award[96]
  • Best Overall In-flight Entertainment (2007), AVION World Airline Entertainment Award[96]
  • Best Domestic Airline (2005), TTG Travel Asia Award[96]
  • Most Respected Company (2004), Business World Award[96]
  • World Market Development Award (2001), Air Transport World Market Development Award[96]

Accidents and incidents[edit]

1 July 2007: Jet Airways Flight 3307, an ATR 72-212A (registered VT-JCE), flying on the Bhopal-Indore route was involved in an accident caused by bad weather. There were no fatalities amongst the 45 passengers and four crew but the aircraft was damaged beyond repair and written off.[97]

Controversies[edit]

Trademark infringement[edit]

Jet Airways was expected to begin service to Newark via Brussels in June 2005. In March 2005, the airline submitted an application to the United States Department of Transportation; however, the application was opposed by Nancy Heckerman, CEO of a US registered company Jet Airways Inc., based in Bethesda, Maryland, alleging trademark infringement and connections to terrorist outfit Al Qaeda. Jet Airways rebuffed the claims, which was tossed out as a frivolous lawsuit.[98]

Safety[edit]

Asmin Tariq, a contractor working for the airline as a security agent at Heathrow airport was implicated in the foiled terror plot on 10 August 2006 to blow up several transatlantic airliners belonging to three different US airlines.[99] Subsequently, the Governments of UK and Singapore inquired security-related information from the Ministry of External Affairs on Jet Airways; clearance was further delayed to fly to the US.[99] The US State Department gave the go-ahead for the airline to fly to the US on 15 November 2006.[100]

In August 2014, two pilots of Jet Airways were suspended after a plane carrying 280 passengers dropped 5,000 feet (1,500 m) mid-air en route from Mumbai to Brussels.[101]

Customer care[edit]

On 2 December 2016, Jet Airways flight 9W7083 from Bhopal to Mumbai was held up by a large group of passengers headed for a marriage in Mumbai. There were allegations from other passengers that the wedding party was politically connected and attempted to coerce the cabin crew to disembark passengers, so that additional members of their party could be accommodated. The airline claimed it was a technical glitch in their booking system which led to overbooking.[102]

Corruption[edit]

In 2016, the airline was implicated in the Gupta family controversy in South Africa when it was alleged by former African National Congress MP Vytjie Mentor that members of the business family had offered her the position of Minister of Public Enterprises, on behalf of President Jacob Zuma, if she agreed to arrange for South African Airways to drop their India route so that Jet Airways could acquire it instead.[103][104][105]

See also[edit]

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External links[edit]

Media related to Jet Airways at Wikimedia Commons